Contact Us

Write us at
Spectrum Brands - Pet, Home and Garden Division
3001 Commerce Street
Blacksburg, VA 24060
Call us at
(800) 526-0650 x16118
Fax us at
(800) 433-8914
FIRSTRAX products are available at many retailers across the United States and Internationally. For the retailer nearest you, please contact us and let us know which product you are interested in and where you are located, and we will provide you with a list of retailers in your area.

Accessory/Replacement Parts
Because some accessory items and replacement parts are not available at all retailers, we do offer them for purchase directly through FIRSTRAX. If you would like to purchase a new fabric cover or an accessory item for one of our products, please contact us using one of the methods noted on this page, and provide us with the following information:
  • For Sof-Krate® and Port-A-Crate® Accessory Replacement Covers:
    • Assembled Dimensions (length, width and height)
    • Fabric Color
    • Brand & Model Number (if known)
    • Which Retailer you purchased the product from
  • For Doghouse Doors or Cushions:
    • Please indicate if you have a "Large" (39.5" L x 32" W x 30"H) or "Junior" (29" L x 24" W x 21" H) Sized Doghouse